Ticketmaster Refund Exchange Policy 2025. How do i know if my order is eligible for refunds? Policies set forth by event partners, prohibit us from issuing exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed tickets.

Our purchase policy states that no refunds, exchanges or cancellations will be permitted once you’ve made your booking unless the event. Ticketmaster’s fan guarantee gives you 24 hours to request a refund or exchange.